(I work at an ice-cream stand in my towns mall. As I get back from the storage closet with more ice-cream my co-worker tells me about a little boy who wanted ice-cream for free because he didn’t like the flavor he initially ordered. But he refused the free sample multiple times and ate half of the bowl so she wouldn’t do that. Shortly after she fills me in on what I missed, his mother storms up.)
Angry mom: Excuse me!
My co-worker rolls her eyes and walks away.
Me: Hi, can I help you?
Angry mom: Uh, ya. My son ordered a small cup of (flavor) but didn’t like it so he asked for an exchange, but your co-worker said no and I was wondering why she wouldn’t do that??? (She was being very condescending)
Me: Well my co-worker offered your son a free sample multiple times but he said no. Also he ate half of the bowl…So we really can’t exchange it…I’m sorry.
Angry mom: What? He took one bite. Thats how he decided he didn’t like it.
By now my co-worker had come back.
Co-worker: No I watched your son. He ate half of that bowl.
Angry mom: *surprised look* Excuse me?! I want to speak to your manager. NOW.
Me: Well our manager is on vacation for the next two weeks so you’re stuck with us.
Angry mom: Oh really. I find that hard to believe.
I just looked at her
Angry mom: Ok let me tell you this. I once went to that cuban stand in the food court. I ordered mashed potatoes and gravy. When I got it, it was not what I had ordered. The mashed potatoes were literally FLOATING in the gravy. It was like broth. So you know what I did? I handed it back to them and demanded they give me something else. AND THEY DID. Now how is that any different than this?
Me: Well first of all, that is a completely different business run by very different people. Secondly, did you EAT any of those mashed potatoes?
Angry mom: No! It was disgusting!
Me: Theres the difference. We cannot exchange ice-cream after a customer has eaten it…
The angry mom’s face grew a little pink. She was obviously aware of her mistake, but didn’t feel like admitting that she was wrong.
Angry mom: I thought the customer was always right?
Me: (Very tired of arguing with her) Not always. Now unless you’re going to buy more ice-cream i’d appreciate it if you left.
Angry mom: Oh my G**. What a POOR way to run a business. I am Never coming back here. *Storms off*
Co-worker: See yuh, c***. (I then looked at my co-worker like, “OH MY G** NO.” But that was kind of her signature way of dismissing our rude customers.)
We later called the franchise owner and told him about the woman, to which he replied, “Did you tell her to go f*** herself? Cause she can kiss my brown a**. You two did good. Next time I’m in town I’ll treat you girls to lunch.”